At Finding His Truth, we want you to love your purchase. If for any reason you’re not completely satisfied with your order, we’re here to help with our return policies.
Your satisfaction matters to us, and we’re committed to making things right. Whether it’s a sizing issue, a change of mind, or a damaged item, our goal is to ensure your experience with Finding His Truth is smooth and stress-free.
Return Window
We accept returns within 25 days of the delivery date.
Eligibility for Returns
To be eligible for a return, your item must:
– Be unused and in the same condition that you received it
– Be in its original packaging
– Include all tags, accessories, and protective materials
Unfortunately, we cannot accept returns for:
– Items marked as final sale
– Customized or personalized frames
Refunds
Once we receive and inspect the item, we’ll notify you of the approval status. If approved, your refund will be processed to your original method of payment. Please allow a few business days for it to reflect in your account.
Please note that shipping charges (if applicable) are non-refundable. Additionally, depending on your bank or payment provider, processing times may vary. We appreciate your patience as we work to ensure a smooth and timely refund experience.
Cancellation Policy
• Orders can be canceled within 24 hours of placement, as long as they haven’t been shipped.
• If your order has already been shipped, you’ll need to follow the process once it arrives.
To cancel an order, please email us at help.findinghistruth@gmail.com with your order number.
Return Shipping
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions about your return or need assistance, feel free to reach out to our support team at help.findinghistruth@gmail.com or visit our Contact Us page.
